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Rejected IDF claims for payment - If your service has had claims which have been ‘rejected’ by the IS Portal:
(1) Please use this link to help identify the reason for this rejection.
(2) Where the service is eligible to claim, please take any action required. If the claim returns a ‘rejected’ status for a second time, complete the Inclusion Support Contact Form to request assistance from the IS Portal Help Desk to rectify the rejected Claim for Payment.

  • Please complete the enquiry form below;
  • Phone 1800 824 955 (Toll-free);
  • Email idfm@ku.com.au ; or
  • Write to us using our postal address - Box Q132 QVB Post Office, Sydney 1230

Enquiry Form

Feedback

The IDFM appreciates feedback about our administration of the IDF. If you have feedback please email idfm@ku.com.au.

How to raise your concern or complaint

The IDFM welcomes the opportunity to respond to concerns, complaints or appeals.