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The demand for support through the Inclusion Support Program has resulted in an unprecedented high volume of applications being submitted for Inclusion Development Fund (IDF) support. Applications are being assessed in line with the ISP Guidelines, as efficiently as possible, but unfortunately this is currently not within the usual timeframes for all streams of IDF support. The IDFM thanks you for your patience at this time. For additional important information use this link.

IS Portal support

There is an online form which services can use to request assistance with specific IS Portal related issues.
Services can use the Inclusion Support contact form for help with:

  • Child Care Management Software (CCMS) Credentials - User Name and Password Request
  • Rejected Claim for Payment
  • Issue with CCMS user names and/or password
  • Remittance Advice
  • Change Financial Email Address

IDFM help line information

The IDFM help line 1800 824 955 is currently answered between 10 am and 4 pm eastern standard time. Phone messages will be returned as soon as possible. Alternatively, please email your query to idfm@ku.com.au.