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Adding documentary evidence to the SIP

The IS Portal is in the process of being updated in relation to the labelling of document types. At this time, when adding documentary evidence for a child, in the SIP under the Children Tile, please select ‘Health Care Card’, ‘NDIS Participant’, ‘Permanent disability’ or ‘Undergoing assessment’ as the document type to enable submission.

IS Portal support

There is an online form which services can use to request assistance with specific IS Portal related issues.
Services can use the Inclusion Support contact form for help with:

  • Child Care Management Software (CCMS) Credentials - User Name and Password Request
  • Rejected Claim for Payment
  • Issue with CCMS user names and/or password
  • Remittance Advice
  • Change Financial Email Address
  • Request Approval for IS Portal access (Delegate Only)

IDFM help line information

The IDFM help line 1800 824 955 is currently answered between 10 am and 4 pm eastern standard time. Phone messages will be returned as soon as possible. Alternatively, please email your query to