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Rejected IDF claims for payment - If your service has had claims which have been ‘rejected’ by the IS Portal:
(1) Please use this link to help identify the reason for this rejection.
(2) Where the service is eligible to claim, please take any action required. If the claim returns a ‘rejected’ status for a second time, complete the Inclusion Support Contact Form to request assistance from the IS Portal Help Desk to rectify the rejected Claim for Payment.

IS Portal support

There is an online form which services can use to request assistance with specific IS Portal related issues.
Services can use the Inclusion Support contact form for help with:

  • Child Care Management Software (CCMS) Credentials - User Name and Password Request
  • Rejected Claim for Payment
  • Issue with CCMS user names and/or password
  • Remittance Advice
  • Change Financial Email Address

IDFM help line information

The IDFM help line 1800 824 955 is currently answered between 10 am and 4 pm eastern standard time. Phone messages will be returned as soon as possible. Alternatively, please email your query to idfm@ku.com.au.